Privacy Policy
Last updated: 18 February 2026
01Overview
This Privacy Policy explains how Plenotrac (operated by TA&T Ltd) collects and uses personal data when you use the platform.
02Data we collect
We may collect:
- Account data: email address, name (if provided), hashed password, and account status (e.g., verification status)
- Learning and usage data: course progress, assessment attempts, completions, reflections, and certificates
- Team data (if applicable): team membership and seat allocation status
- Technical data: basic logs needed to operate and secure the service
03How we use your data
We use personal data to:
- Provide and operate the platform
- Authenticate users and secure accounts
- Track course progress and issue certificates
- Provide team reporting and exports where enabled
- Send essential service emails (verification, password reset, account notices)
- Prevent abuse, fraud, and security incidents
04Emails
Plenotrac sends essential authentication and service emails. Marketing emails are not required for platform use.
05Sharing and processors
We use service providers (“processors”) to operate Plenotrac. This may include:
- Resend for email delivery
- Stripe for payment processing (when enabled)
- Hosting and database providers for platform operations
We do not sell personal data.
06Public verification
If you share a certificate ID or QR code, a public verification page may show certificate details. Public verification must not display your email address.
07Data retention
We retain data for as long as needed to provide the service and meet legitimate operational needs. You may request account deletion, subject to legal and operational constraints.
08Security
We implement reasonable security measures to protect personal data, including access controls and encryption where appropriate. No system can be guaranteed 100% secure.
09Your rights
Depending on your location, you may have rights to access, correct, or delete your personal data. You may contact support to request assistance.
10Contact
Support: plenotrac@taandt.com